1st time using the app since most reviews said don't bother to call the order center in India... the app was easy to use, and the tracking feature was interesting, accurate and informative! We laughed that we actually watched the car moving on the map all the way to our house!
Ok... on to the pizza. Got the New York style with double pepperoni and it was delicious! Nice chewy thin crust, sauce was kinda spicy, ample amount of cheese, pepperoni was everywhere but not greasy and overall a good pie! Definitely will have it again! Delivery was on time friendly.
Train wreck customer handling 12/17/21 9:00 PM. Innocent mistakes are fine. Lack of responsibility and poor treatment of regular customers amazingly unsatisfactory. Pizza delivery is definitely in a downward spiral these days. Train your staff. When you get it right you are awesome. The problem is you get it right maybe 1/3 of the time. Your staff tonight very poorly represented you. I'd like to think tonight an innocent mistake, followed by weakly trained management, and probably a busy frustrating night for the team. But wow. Train your staff. Customer handling should not be left out or left to chance.
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4/11/22
After almost 4 months off.. I returned to give Papa John's another go. Great service delivered in record time. Pie looks and tastes good 👍 😋.
Thanks for improvements.
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