Poke Kai Allentown

I was trying to find a place to eat with my family and friends after a day at Dorney Park, which was only about 5mins away. This shop looks like a take out from the outside. There are some tables outside for outdoor seatings. The inside isn’t big, with only a few 4 seaters tables. Then I was trying to grab a high chair for my 8mos old baby, but the two that I saw were soo sticky. I rather she just sit on my husband or my lap. We ended up sitting outside, which I believe works better for my 8 parties including 4 little kids and baby. But why did I still give a 4 stars. I believe the customer service here definitely earns that. And their food isnt that bad at all too. So let’s talk about their customers service. The cashier or maybe even the manager (I’m not 100% sure on that though) was very friendly, very professional, and very patient with me. There were some customization with my food and drinks. It might have been a miscommunication between the cashier and the staff making the orders by the bar. They quickly resolve that for me. Later on, I realized one of my drink was requested no ice because I plan on putting that into the fridge for tomorrow, which I mentioned to the cashier why I don’t want ice when I placed the order. But the drink came out with ice. I figured this is a small issue. At most, the drink might be somewhat diluted since by tomorrow, the ice for sure will all be melted. The cashier apologized and went back into the store and actually made me a new one without ice this time! I was definitely not expecting that. Honestly, alot of other places would just apologize, or some don’t even apologize, and would just leave it as that. This actions just tells me their customers service is superb! Food wise, their food is not too bad. Of course I have been to better poke bowl restaurants, but around this area, Poke Kai really isn’t too bad. Both my husband and I ordered a custom poke bowl with 2 proteins. Second protein is add $2 on top. I also ordered chicken wings with hot & honey sauce on the side and a gyoza, which is fried. These two appetizers were pretty crispy. I personally like the wings. My husband ordered a guava fruit tea. I tried it, pretty good. I had the lemon fruit tea with less sugar first. That one is toooo sour for me. If you like sour, you probably can tolerate that, but I definitely cant. I ended up with a lychee fruit tea with lychee jelly and less sugar. Now that was good. Then I have a coffee milk tea that I saved for the next day. When I drank that the next morning, it was alright. I probably would just order milk tea instead of coffee milk tea if I ever go back.