UPDATE 2-23-22 OH HOW THINGS HAVE IMPROVED! Seems new management is getting it right! FOOD: Lasagna Taste was almost perfect. A bit on the sweet side and, I can't put my finger on it but something missing. But, I will definitely buy again. Cannolli: Decent. Need to balance out the sweetness. Cannoli have a more balanced flavor. Over sweet I would say. But again, I will buy in the near future. CUSTOMER SERVICE: AWESOME! Now I can definitely say, visit them. Price and food are mucho, molto meglio!! REMEMBER: Support our local Businesses. Specially when they are doing everything they can to do better! New: Under new management review 3-14-2021 3.5 stars Moral of the Story. "Jack of all trades, master of none" I went back in the CHICKEN PARMESANA was EDIBLE. YAY!!!!😃😃 Full disclosure the new owner offered me a free dinner based on my disastrous encounter with the previous owner's food. I appreciate the gesture but cannot accept anything free because I do not want my judgement to be influenced by anything else other than the food and the service provided. That being said, let's get to the review. SERVICE. 100% Great The young man behind the counter was SPOT ON providing excellent customer service. The Young women who seemed to be coordinating and making sure that all food was coming out was AMAZING and AWESOME! (Shhh, I'll share a little secret, she had a smile that would melt the sun). FOOD: Chicken Parmesana was much better, but a bit over cooked. Flavors were almost there. Cheesecake, I was very surprised. Pretty decent. Not high in taste but fair. It seemed like one that you buy at the Restaurant Depot. The garlic cheese bread was literally my favorite. It wasn't a bread flooded with garlic-butter or excessive cheese. For me it was a bit like comfort food I used to eat in Manhattan. Why not higher score? Two things I believe they can do much better by scaling down the menu a lot and focus on getting the recipes just right. See menu pics. That's why, in my humble opinion, they fall into the category of: "Jack of all trades, master of none." It's similar to the single attorney that handles crime cases, civil lawsuits, divorce, car accidents, international businesses, investments, cleans cars....you catch my drift? Second, never scold an employee in front of the public. Keep those moments away from public. That can make people run away like the devil from the cross. All in all, I look forward to going again to see if the food makes it to the next level. They definitely have the people to make it happen. RETURN FACTOR 100% OLD REVIEW: It was inedible!!!! I'm heart broken 💔 with this restaurant! Prior to COVID I used to go for some Italian food, and food was always decent. Not the best, but up there. I purchased a Chicken parmesana. The first bite hit me like a brick on the toes! It had an overwhelming vinegar taste. Too much! My stomach felt sick. I couldn't eat anything else for the rest of the day. Next day I was still down for the count. In short, I couldn't finish it. I felt like I had finished fighting with Connor McGregor after only one punch. I hope the next time, the chef tastes the food. And get the recipe correct. Return Factor 50%. I'll try it one more time. So sad.