Price charged for sandwich was $1 higher than that posted on menu at drive-up. They explained that they hadn't updated it yet. I was surprised that I needed to explain three times that I wanted refund of the dollar. After a few minutes wait, manager (I assume) brought refund to me out to me.
They were polite, but it seemed odd that I needed to ask thrice.
I'll be happy to continue stopping by once in a while... and expect that next time they'll get 5 stars again.
I wanted to update my review: they have the same manager but she seems to be trying to be kinder. I see the effort and it’s appreciated
The manager at the location is the worst. She’s consistently rude and condescending. Clearly she hates her life. If you dare ask for a customization on a drink her tone immediately changes to one of disdain. I stopped coming to this location for about a year because of her and had only returned to see if things had improved or if she had left. Unfortunately she is still the manager at this location and she is still just as bitter and as rude as she has always been. I think I’ll be going back to Starbucks and Dutch Bros from here on out. It’s worth the extra dollar or so to have a more pleasant experience.
The other employees are great. Kind and caring. It’s just the manager that is awful. She should quit her job if she hates it so much.
I always promise my dog a Munchkin after her Vet appointment down the street. Of course I always get a donut for me, but they never charge me for the Munchkin for her. They are so nice, so I keep coming back. I like that they have a druve-thru so I don't have to leave her in the car.
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