I absolutely love this Capital Plaza (Cameron Rd) location, they never seem to disappoint. It saves a little time and a toll to visit LJS Elgin, but after many times of being disappointed due to food quality, poor customer service, and rude mgmt, It’s well worth the trip.
James helped me today, who I found later to be Mgr. He was great, accommodating with a last minute change, and my entire variety platter was hot & fresh. That’s not always easy at 3pm because it’s a slower time. Somehow they not only manage it here, they’re consistent. All the employees I’ve had contact with have been just as good, once again not easy to find anymore. Somebody is doing something right here because from outside looking in it looks like smooth sailing. Now with years of Mgr experience myself I know it’s just not that easy.
Came to the Cameron Rd location on a Sunday at 2:30PM to satisfy my occassional craving for LJS. I will return to this particular location. The young gentleman at the counter gave friendly customer service. My order came out fast, fresh and hot. The restaurant looked clean and we'll kept. After serving food to another guest, the same friendly gentleman stopped over to see if he could get me anything. My husband likes burgers so since this is a Long John Silver's and A&W I will bring him with me next time. The table next to me got the shrimp dinner. That looked really good. I will have to try that next time.
Good thing about this location is the staff. Friendly and always pleasant. Food is their std. comfort menu.
The con to the place is that it’s a little bit shabby but I will say that’s the normal thing for a corporation chain before COVID and all the restaurants are bleeding money now so I don’t see a makeover .
And it’s fairly clean.
Food was good ,Reggie is always happy and made our dining experience memorable. My wife asked me to say how clean the bathrooms were.
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