I've been a customer here for over 20 years. Usually great food, ready on time, crowd pleasing family favorites. The pizzas and cheese steaks have been my go-to take out items since my beginning at York Rd location.
My latest Chicken Parm was not like the menu picture, not a good chicken parm.
Thin, ultra processed chicken patty, not chicken breast like it should be for the $12.99 price.
8/10 considering everything.
Last week after having a fine needle biopsy of my knee which was very painful I was in the mood for a huge calzone to take home so that I would not have to stand in my kitchen and cook after my procedure. Because Vito's was closed unfortunately I drove over to the nearby strip mall and saw another authentic Italian place called Fortunato so I decided to give it a try.
I ordered a calzone with pepperoni to go. Was very excited because is the calzone was humongous if not enormous. However that evening when I heated up a piece of it in the microwave and began to eat my excitement went to immediate disappointment. There was way too much ricotta cheese which made the dough soggy, very little mozzarella cheese and barely a speck of pepperoni. I decided I could not eat this.
The next day I drove from downtown Baltimore where I live all the way up York Road back to fortunato's to return the calzone that I could not eat. The gentleman working there was the one who made my cows on the day previously. I was very polite and tender with my concern about the food and at first I could feel that he was a little agitated. But I did not back down I continue to be polite and explain to him I would be happy if they could just Exchange the uneatened calzone for an Italian sub.
He agreed and I was really glad afterwards that I took the time to go back and have the food item exchanged. The Italian sub was so delicious never mind it being enormous and humongous as well just as the calzone was.
I'm really happy that the gentleman working at fortunato's took my concerns seriously and was willing to exchange my own eaten order for something that I could actually eat. For this reason I will return to Fortunato and most likely get an Italian sub because it was very enjoyable a must try!
One of my favorite places. Been going here since it opened and have always been satisfied with the quality of their pizza, subs and pasta, etc. Staff is friendly and restaurant clean. Generally quick for carryout - under 20 mins. Have also have success with delivery. Highly recommend.
Si è verificato un errore! Riprova tra qualche minuto