Visiting this Pollo Tropical was a very unexpected pleasure. Unfortunately, it is very rare to find a clean Pollo Tropical with staff that actually cares about the customer. This location was a great experience with quick, friendly and accurate service. The restaurant was clean and the staff was very customer service oriented. There was no waiting and being ignored like we have experienced at many other Pollo Tropical locations. We will definitely return to this location again.
The restaurant is pretty average, probably a 3 star HOWEVER the Manager Eva is a 5 star woman! I went there tonight for dinner and went thru the drive thru and the woman that rang up my order overcharges me so I asked for a Manager.
I could see the Manager as she already had made eye contact with me to let me know that she would be right with me. I was charged a different price than was was listed on the drive thru menu. I thought they had just raised the price and had not taken the time to update it. The truth was the woman ringing up my order had over charged me. Eva promptly took care of it and I was given a free meal. She had me pull over so I didn't hold up the line for the folks behind me. I saw her quickly coming out to return my debit card and on the way out she was helping yet another customer. Eva was hustling and my hope is that her manager will see this review and reward her!
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