Einstein Bros. Bagels

Update 4/20/22. Whitney has a horrible attitude and bad customer service and should be fired. Downgrading to 4 stars now because of her. Everyone else is nice. I come in almost everyday spending hundreds of dollars a month here. I asked for open face, which you cannot select on the app, everyone else knows this and I even remind them when I go in. Today was no different. Sometimes they mess up and do it closed, which I don't like because the cream cheese melts quickly and squirts out when biting into it. If this happens, I let them know, they open it and add a bit more cream cheese and everything is good. Today Whitney did this except handed me back without topping off the cream cheese. I opened box, it was all melted off. I asked for a little bit more cream cheese and she says she has to charge me extra now. I said you messed up. I already asked for it to be open face and you handed it to me closed. And proceeds to argue with me right there in front of everyone... over a few cents of cheese. She said she will do it this one time but will charge me in future. I said for your mistake? I can just ask to have a new one made waiting a bagel and the cream cheese. So she adds more but really she wiped off what I had and basically gave it back to me the same way. Anyway. Its not about the cheese or the money. Im a successful business owner and that's because of customer service, and Whitney has none. Its like im putting her out of her way for her way when it should be about service to the customer. Everyone else always has a smile, greets me, even knows my name. She has a bad attitude and really should find somewhere else to work. I hope this bad experience never happens again to me at Einsteins. Update... this place has cleaned up and is much better now since my last review. Changing to 5 stars now. The food is good but the place is disgusting. The tables never are clean. The floor has food and trash all over. Doesn't appear they vacuum ever. The fruit flies are all over the corner where you get creamer. The self help coffee is most of the time cold or completely out. Some of the staff is nice but the managers don't seem to really care and make me feel like I'm bothering them just to get my coffee cup, which I always order online so its ready ahead of time but the coffee is rarely ready when I get there. Add some care to this place. Clean up and be nicer to us guests, especially those that come almost daily.

The staff at this location are absolutely fantastic. I lost my phone in the men’s bathroom and the store manager went above and beyond to check the phone down and ensure that it was safe until I pick it up. I’m very grateful to her! Very polite 👍👍