Room is nice albeit a bit dated. Concierge is nice and responsive but housekeeping could be a bit better. Don't expect high turn around times which is disappointing for the price tag. If you are expecting a sub par 4 star hotel you will be right at home, but it is certainly a better experience than a 3 star hotel. Also apparently you cannot bring your own alcohol into the rooms which is a big ???.
We spent two nights here. Only one was planned but after our flight was cancelled we were happy to check back in! The staff was wonderful and even upgraded our room to a gorgeous view of the garden on our second night. I've always had a love for this hotel as my grandparents have been staying there since I was little and my college graduation party was held in the beautiful ballroom overlooking the Gardens. Never had a bad time here!
I love this hotel. I haven’t spent the night but I’ve had drinks here several times and attended a holiday party in one of the ballrooms. The staff is wonderful, and I’d like to recognize James in particular. He is by far the best concierge I have worked with in Boston and will bend over backwards to accommodate guests. I don’t find it dated inside, but I haven’t seen the guest rooms, so my experience is a little limited.
Taj Boston - Boston
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