Pizza Hut Colorado Springs

Miss Sally answered my phone call and was very patient with me while ordering my Pizza order. Very down to earth employee and professional beyond anyone I have come in contact with, During a delivery call. And it had been months. Good for her, promote ahead of peers. Or at least a raise. Corporate. She deserves this.

98% of the time I have no issues with this location. There was an incident one time a driver was careless and our pizza was delivered as practically a taco because they dropped it or was drifting in their car on the way to my house. Apart from the high cost of delivery and a malfunctioning app, both which take away from the experience and of course not the fault of the local pizza hut store - this place has always had my carry out pizza ready in a reasonable time AND with good quality. There have been times the app has messed up and the store has reconciled it for us, thankfully. The app has malfunctioned and straight up stole money from us before and customer service did absolutely nothing to fix it. Pizza Hut, take note, your app is stealing funds from people and we don't want returns in Pizza Hut products as the cash should have never transferred to your accounts. For those of you who think 30-40 minutes is unreasonable for carryout let alone delivery you should consider changing your standards. I order carryout at off-peak and I am more than happy that my food is done in 20 minutes and ready to be picked up. Anytime I have had a legitimate issue (i.e. food quality) I have had minimum problems getting it resolved. Thank you Academy/Hancock Pizza Hut! Keep up the good work!