Today was my 1st time in any Penn Station, and I had a brief but wonder experience. The staff was very patient with me and helped me decide what to get. The staff was extremely nice and gave me exceptional service with a smile. I left the store and came back in to let the staff know that they done a wonderful job. Unfortunately we live in a time where people treat customer service as a after thought, this Penn Station staff didn't get that memo!
Shout out to the 2 people working today I came in fast friendly service and the food was slappin
This was our first visit to any of your locations and it was prompted by a "Valu Pak" coupon we received in the mail offering a BOGO for a small sub. The store was pretty busy upon arrival, but "NeNe" (who greeted us, took our order, took payment, and handed our grub to us) was calm, friendly, and confident. She needed to get support from a fellow teammate, acknowledging that she was rather new at her job. Our order took longer than normal to prepare as two employees apologized to us for the wait. (Honestly...no big deal.) When our food was friendly, NeNe again apologized, smiled, and offered us a small fry and two lemonades for our wait. (Again, no big deal.) When we returned home and dug into the food, we were both extremely happy with the product. It was great! My main reason for writing is to compliment NeNe who was absolutely terrific. With her friendliness, smile, and enthusiasm, she could easily be a waitress or hostess at a high-end restaurant. We will return!
Customer service is amazing! Everytime I come in I'm greeted upon entry. The staff is super friendly great conversation. Speedy service with a smile. Even know they have mask on I can still hear the smile. Have been to this location 3 times and never a bad experience, I always leave with great food and impressed. I have an hour lunch at work and its hard to find to find a place to eat that I look forward to without having to drive or wait forever.
The manager there was super friendly!! I actually wanted to buy everything he was selling! He has a great personality! My food was hot and fresh and the staff was friendly as well!!
Food was good.. just one of those places that I will not go on a regular basis because I don't have a taste for it but overall it's a nice place customer service not bad still give it a 👍
Always an incredible experience at this Penn Station! The crew seems to have great chemistry together, which helps give an authentic experience at the restaurant. Anytime I have needed an accommodation, they are very willing and always make sure everything is spot on for us. Thanks again!
The food was so good and thank you to the two employees for there great service
Never had a bad experience here. I feel like the manager has been there FOR EVER, as I always see him, but he every time he is super nice and and super caring that customers are well taken care of. Food? I mean it's Penn Station. Great subs, out of this world fries, delicious cookies. Nuff said!
Great food, friendly staff and good service
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