I love this Dunkin'!
The staff is always so friendly and happy to be there which is refreshing compared to some other locations I have been to.
I do not have a complicated order but I get it wrong a lot. I get a Coconut Refresher with no ice. I cannot do ice because my teeth are sensitive and I get brain freezes really easily which can also give me a migraine. I also cannot drink tea but it will also give me a migraine. I know, crazy. Trust me, I've seen many doctors on my migraines. It's a big problem and ridiculous.
Anyways, I cannot do the tea refresher. I have to either have coconut milk or the lemonade one but there are so many times at other Dunkin' locations where I always have to bring it back because I got tea instead of coconut.
I always emphasize coconut when I order as well. Anyways, this location has yet to disappoint me. I also get exactly what I order and with a smile too.
This Dunkin' location drive thru line can get crazy busy but honestly, I think the line moves pretty well.
Although, when I did order a refresher for my husband I asked for less ice and it was most definitely not less ice but I feel like that specifically can be different from person to person which is why I ask mine for no ice.
Forgot about skipping this location and found myself in line again. Manager handed me my coffee and said it was free. When I asked my she said “you can’t by a few days ago and our espresso machine was down.”
Have to give her a lot of credit! That wa several days ago. Upping my rating to4 stars.
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Experience has gone down over last two years. Yesterday, gave me wrong coffee order. Had to return 2 miles and while they replaced it, a better action would’ve offered a free coffee tomorrow. Today, they didn’t have oat milk or a machine was broken or something.
Manager needs to up her game on training, Customer service and equipment maintenance.
Going to avoid this location for a few months.
I love this location! They always take great care of me and I highly appreciate them. And their coffee is great!
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