Their pizza is our absolute favorite, but the service is even better! The new owner's got customer satisfaction down to a T!
Very polite staff :) they even helped me carry my order to the car :)
Placed my order from the Papa John's App. I was 10 min away. The app indicated my order would be ready in 13-15 min. When I arrived, I saw they have a pickup window & one car was waiting at the window. I only waiting in line for maybe 5 min before I was able to pull up to the window. When I got to the window, the young lady confirmed my order and asked if I wanted my receipt. I said yes and she said she'll be right back. And she sure was w/ the recipe, my Diet Pepsi, & my pizza. Couldn't have timed my order and pickup any better. Thank you Papa John's. Pizza was good and the Pepsi was cold & washed the pizza down. I'd post photos but I ate the pizza before I saw the rate this place notification.
Papa johns in dekalb had some confusion with names tonight and we got the wrong order. After making the 45 min round trip to pick up our order the mistake was realised. However the store manager was extremely quick to find the error and was even quicker to make it right. Went out of his way to get us a replacement order and delivered it! The food is always good and the customer service is on point. Keep up the good work papa johns of dekalb!!
Visited 3 times in the span of about a week. Good. Fresh stuff... Customer service could use some work though. It isn't terrible, but it certainly isn't impressive by any means. For that, I'll take a star off.
Some of the best pizza I've ever had. Delivery was quick and the driver couldn't have been more courteous. 5/5
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