This is a very clean restaurant. The employees making sandwiches (Angelica and Tasha) were very mindful to wash their hands after using the register. Also, I was impressed that they took off gloves after making sandwiches and replacing them with new ones. I have a tomato alergy and it was good to see them being safe. It was busy because it was lunchtime and they handled the line quickly. They asked questions of how we wanted our sandwiches made. They made us feel like our sandwiches were made especially for us. I mean beyond what a subway would normally do. They asked if we wanted Chios, cookies, drinks etc. They seem to be LGBTQ+ friendly. It is located on the first floor, easy parking and handicapped accessible.
Its a subway! The food was good, the atmosphere was Subway but the customer service needs a boost. No Greeting, No smiles just a what would you like. The person working first in line, preparing the bread and the initial order would have rather been anywhere but there. Just a Robot. Too bad because the sandwich was well made and tasty but she made you feel like you were at the Food-o-mat.
I use this Subway frequently, even though it is a little further than a few other closer Subways. Their pricing seems to be lower and others and the staff is always great.
Recently I did an app order and received the wrong sandwich. Kayti went out of her way to apologize and make it right. She was very professional and was extremely kind. As I ate my sandwich, I observed her and her team going the extra mile to be welcoming and kind to everyone that came in - even if it was not returned back to them. Nice job and will keep coming back to this location!
1550 S Broadway - Denver
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