Pizza Hut

Let me start by complimenting Nicki for being awesome and doing everything she could to resolve the delivery issues that I had. I placed a large order for delivery. A driver called me from the correct street address but in a different town. I told him the correct information and he said he would get here asap. I called and spoke with Nicki and she informed me that they were short driver and had to sub it out to Door Dash (which was fine with me.) She agreed to remake the entire order and I thought it was best to just send someone to pick it up. 30 minutes later the door dash driver finally showed up, the food was stone cold, my wings were missing, and the driver almost hit my dog in my driveway. As he was leaving, my wife returned with hot food. Nicki called and informed me that Door Dash refused to refund my money but she would give me a store credit for a future purchase. I understand the staff shortage and have no ill will against this location nor will I hold it against them in the future. I feel like Nicki went above and beyond trying to make the situation right and I felt very good about our decision to choose that Pizza Hut for our gathering. The food was hot and great!! Thanks Nicki!!!