The best way to judge a business is how they react when a mistake is made. This Baskin-Robbins location passed with flying colors. When I arrived to pick up my cake, it was not ready. It seems they forgot to make it. The person at the cash register told me to pick out any cake. There wasn't what we ordered (it was a custom cake for a special occasion). He said not to worry and gave me a quart of the correct ice cream. He also took the cake back and added the custom message. This location is also a Dunkin and he insisted (despite me trying to refuse) to give me a half dozen doughnuts . I wouldn't hesitate to come back (there have been no issues in the past) and you should give them a try as well. Just a bit of a warning--try to time your visit when Quince Orchard Highschool is not about to start or finish as the shopping center can get busy with cars and the location full of hungry high schoolers.
Great experience. It was my first time going to this store, and the cashier and the manager both were very helpful. Good customer service.
Very nice store. Clean. Would have given 5 stars but it took a long time to be served. Seemed only one person was working.
Open early and have great coffee. Friendly staff too. Star off because in the afternoon the place is crawling with highschoolers and the donuts are stale.
Long time ago it was the best ice cream around now it's just not the same but I still enjoy one and in awhile
Had the rum raisin ice cream for my birthday and it was very good
Great place for a quick 'pick me up'. Always clean and always pleasant.
My son loves coming here for the rainbow sherbet.
Chocolate cherry needs to be available every day!
The young lady gave amazing service
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