While I admit it's not really friendly to the technically challenged anymore (due to kiosk only use), the food was really good. Shakes are always better when you dine in. Warning to the older folks though, my grandma told me she wouldn't have been able to do it herself. I would assume and hope that the staff would help out those who can't use the kiosk only method they have now. Honestly, given the staff used to take ages to get your food or anything you need, I prefer having the ability to do it myself now. Much quicker and more pleasant experience.
![5]( "Recensione")
Faith in SnS: Restored!
I have visited this location THREE times in the last month. Granted it's been during lunch time, but I was highly satisfied with each visit.
I drive a tall vehicle and am unable to utilize most drive-thrus. I was very pleased to find their dining room open.
They have made changes to the whole system. You now order and pay on a kiosk at the counter (some for cash and some for card). You pick your food up at the counter next to the drink station. The drink station has been turned around so you are able to get your own refills. (The only thing I'm missing from there is the cherry and vanilla syrups.) Obviously, there are no servers, and you can sit wherever you want. While these changes may seem cold and disconnected, I think it is the consequence to rectify the damage from a generation of poor work ethic.
The food I received each time was outstanding! My shakes and chilis were FULL. I had plenty of cheese for my fries. The changes I requested for my meals were honored and nothing was missing! I couldn't have been happier. I will drive passed other locations to patronize this one.
It was our first time visiting a Steak n Shake in years. The one closest to us really went downhill for a while. They have changed from having wait staff to having customers order on a kiosk and going up to the counter to get food when your number was called. The kiosk was fairly easy to use and the food was still good. We will go back. They still have the best fries!
The crew here always does a great job getting my order correct. I applaud them. This is how a Steak & Shake should be ran. Fast, quality, hot food! I rated 5 stars!
Great customer service, fast service & my orders were all correct (except they gave me all cheese sauce instead of Frisco sauce & ranch lol - didn't find that out til I got home & didn't feel like returning). I've used the app to place orders and picked them up, it was easy and the orders were correct. Definitely recommend.
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