Mcdonald's Hendersonville

I discovered several kicks that the touch screens did not work properly.Previously I had tried to install the app on my phone, but gave up as my wife was just home recovering from a hip replacement 4 days earlier...since she was craving a small double hamburger and fries, I decided to try and pre-order on the app at my previous stop...The mickey-mouse installation procedure(no pun intended) could not complete on my ten minute trip to the store, so I was forced to walk in to order...after trying 2 of the kiosks touch screens non functioning, I approached a third and successfully entered my small order.. since I preferred to pay cash, when I selected that option, I saw the number 926 flash on the screen for an instant, then disappear...being that the double drive thru was very active and a steady stream of people appearing to puck up prepared orders, I moved out of the way and waited...after about 15 minutes or so, I realized number 926 wasn't on the Board so I pulled up a stool and waited for the line to clear from the cash register, whereupon I queried the young man answered my question that it would only be executed if I had paid...Since the functioning kiosk was either out of paper, or malfunctioning in another way, there had been no instructions to pay first...now the young man became aware of my concern and quickly went into the production area and assembled my order...Well, I finally made it back home with my wifes' food, which she enjoyed... The issue I wish to present is that the current economic scenario, along with the de-manning of the cash register position led, in part to this situation...Perhaps, no one at the store level is trained to re calibrate the touch screens or the tape receipt function to work... the system at the kiosks DEPENDS on the printer,I suppose to tell the patron to prepay before order is forwarded.. The store appeared to be moderately short staffed for the volume I saw...It appeared the Shift manager was manning the cash register, but do to his age and the volume level, he was unable to query me earlier,even though he noticed me waiting behind the line of patrons...Also, the drive thru lines seemed to be having order assembly issues as several patrons had returned with order issues...This same "shift manager" was also having to deal with those...I really felt for him and in no way fault his performance... It is truly sad for me personally to see the degradation of system operation with these "automation" ordering systems... In the interest of full disclosure, I personally managed a McDonald's many years ago under the same basic issues held by an owner operator.. Also, I was a Dean's List graduate of McDonald's training school "Hamburger University" in 1977 and was the grand prize winner of the training and discipline portion of that time.. I am a retired CEO and R85 Rotarian, so I am very much aware of the burdens today's business environment faces... This review is intended not to slight any employee who was working, but rather to denote the emphasis of profitability over quality in the store operations...I am painfully aware of the burden placed on store employees who are called to work short handed in high volume operations such as this... My businesses did not operate in this manner. I simply was more concerned about my reputation being the name on the door of the business...

Burger was good but the fries were a little cold