Drew deserves a special recognition, he made my experience a memorable one. I felt welcomed, comfortable, not judged. I felt like a valued person/customer. He is very polite and professional. He has a good spirit and attitude. A real gentleman to say the least.
The store was kept up. It's located next to a Mediterranean restaurant. There's chairs inside where one can wait for the food or you can sit outside on the chairs and table (patio style). Even though the weather was extremely hot, it felt cool on the tables. There's plenty of parking as it's located in a shopping center.
The food was made in a timely manner. It was fresh too. Tasted great. The chicken was made just right. The personal pizza was just right. I'm very impressed with the store and it's employees. My visit here (Irvine) was a good one.
This Pizza Hut quality is top notch! Delivery is also always super quick. I did pick up today and Ian made me feel super welcome and happy. :)
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New Pizza Hut Meat Lover's Melt is outstanding. Loved it and also the marinara dipping sauce that came with it. Excellent taste and excellent value.
Unfortunately, the Cheese Steak Melt was a dud. In fact, we didn't eat it. Taste uninteresting. The "Steak" appeared to be from a processed roll, not the freshly grilled that that was shown in the advertising. Came with a ranch dipping sauce that did nothing for it; would have been better to be able to get the marinara dipping sauce with it.
Staff was very good to deal with, deliverer was excellent. Delivery took about 30 minutes more than the 25 minutes that was indicated when we placed the order on the website.
The website was a bit clumsy to deal with in placing the order. Hard to move to the section of the menu we wanted. Also we could make modifications to the order easier when placing a phone order than at the website.
Finally, the cost of delivery including tip almost doubled the cost of the food we ordered (2 melts). However, the cost was clearly indicated when placing the order, so we were not misled about this.
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