* 10/18/23 - Update:
Thank you Pollo Tropical for reaching out to me. To their credit I used Pollo's app to order delivery which ultimately was DoorDash. My two meals finally arrived WITH the Spicy Poyo-Poyo sauce and all is right in the world once more!
10/09/24 - Original Review:
Best thing about Pollo Tropical? The signature sauces of course! Cilantro Garlic is pretty good, but the Spicy Poyo-Poyo brings me back every time. Unfortunately there seems to be some kind of rebellion against giving out the sauce?
First time I ordered through Uber Eats the sauce was missing.. maybe they just forgot. Second time, same result. THIRD time I paid extra for 6 sauces and still received NONE.
The option for the sauce needs to be completely removed from the Delivery Apps. The double whammy was that the whole chicken I ordered was dry, so any sauce would've been helpful. Woe is me.. lol
Good food and nice service. We usually search for a Pollo Tropical since we like their chicken. This location is pretty good and the service was pretty quick. We got the red beans and rice, Yuka, sweet plantains. Enjoyed and definitely recommend especially if you like rotisserie chicken!
Every time we come to Orlando we always go to the nearest Pollo Tropical as we love the chicken, sandwiches and sides.
This location is very fast, after you place your order you wait not even 5 minutes and they call your number, good job for that, try their lemonades as they are very good.
You need more Manager like Marisol she always Happy and always give us good service. She makes sure our food comes out, fresh and hot She always sing and make us feel like home I love the team behind her always with a positive attitude #POLLOTROPICAL!!!
Every trip to Florida me and my family always stop at the 7901 W Irlo Bronson Memorial Pollo Tropical. We have been visiting that location for years. One of my favorite places to eat, hands down! Food is always well seasoned and cooked. Staff is always polite, courteous, and professional. Great big thank you to Marisol for always making the experience to the restaurant a great one!! See you again, next visit.
the person at the counter was happy to answer questions to ensure I got enough food. Also recommended extra sauce so i was able to try several. Food came out hot and fresh, enough to condensate the bag. food was delicious. I will return on future trips in the area.
My family and I have always loved Pollo Tropical we have recently moved to the 4 Corners / Clermont area and could not be more excited to have found we live so near! We stopped by and the energy was so great, customer service was awesome per usual. Marisol assisted us and made my soon to be 7 year old daughter feel so special she asked her what would she like to order and had engagement with her the whole time.
Thank you Marisol for your great customer service and positive energy!
First time visiting, the food was delicious! I had a 1/4 grilled chicken, and 2 sides, which were yellow and vegetable rice, and a Ceasar salad. The price was reasonable..
I seen reviews of limited food served here. This is not the case. I believe not alot of traffic flows through here. All the food was fresh and good no complaints. I can’t comment on the seating cause I didn’t sit down. However they did accommodate us with some dessert for waiting.
Great place to eat! Good price and taste amazing! Only 4 stars because sometimes they don’t have certain food from the menu.
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