Juan Cruz, the gentleman who works at the restaurant was excellent. I stayed at the hotel for a few weeks and he took care of my daily salads. Great cook. Great customer service. Make sure you tip him. Based on my research of hotel's wages in the area, they are not good.
The front desk people were very nice too as well as the super nice cleaning staff.
I also complimented the night shift security guard. I usually left for work at around 415 am and I always saw the man patrolling the parking lot and walking around the common grounds.
Very nice hotel, but exceptional for one particular reason: Kevin M. This gentleman checked my group in for our four night stay, and each time I've entered or exited the hotel, he's greeted me by name ("Mr. Speights"--even pronounces it correctly); I have also observed that he treats other guests quite courteously. This five-star service reflects great credit upon himself, this hotel and the Marriott chain... such actions build loyal customers. Thank you Kevin!
Clean modern rooms, good towels not those sandpaper ones, very roomy & does not feel like a tiny shoebox. Excellent location right next to Civic Center, a few minutes from downtown Laredo and right next to I-35! Can't go wrong.
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