The Lounge Las Vegas

Came here before hitting the pool and was hoping it would be a quick in and out dining experience considering we were the only ones in there. We ordered, 15 minutes goes by and another party comes in, sits next to us and places their order. Another 15 minutes goes by and I mention to my husband a few times that it was taking a very long time for 1 order of stuffed french toast (that's literally all we ordered). A few minutes later the table next to us, (which arrived after us) a group of 4 men, is served their food and ours is handed to us afterwards off of the same delivery cart. My husband starts eating and I can immediately tell that he isn't happy with his food, so I take a bite and see that his french toast is extremely soggy and cold. At this time, our server walked up and asked how our food was and I let him know that it would have been better had our food been brought out immediately, rather than the kitchen wait to send it with the other tables food, because it made our food not edible and turned our quick bite to eat into an hour long wait. Immediately the server, Ferdie* recognized what had happened and quickly took action. He apologized profusely although we told him we understood it was not his fault. He stepped away and spoke to his manager Robbie, and Robbie quickly came to our table to address the mishap. Robbie offered to remake our food or let us order something else, but by this time we were ready to get to the pool as it was getting later. So Robbie invited us back for brunch the next day before our departure home... He was persistent on us coming back and asked that we please stop by before leaving the next day. We get checked out and make our way back to The Lounge for breakfast and when we arrive Ferdie immediately recognized us and greeted us! He thanked us for coming back and giving them an opportunity to make it right. We ordered our food and they ended up taking care of everything for us. Ferdie was so sweet and his customer service was impeccable, even the prior day when we experienced the issue. After our meal he had chocolate covered strawberries delivered to our table and again apologized for the experience and explained how important it is to them to give the highest quality customer service to their guests, because they want everyone to return and enjoy their experience. We were totally blown away by this kind of hospitality for a being in Vegas and we were thoroughly impressed with their generosity and kindness. This brunch was a great end to our baby moon weekend and this prego mama left very happy and full! Ferdie was amazing and we can't wait to return to The Signature for another stay after baby arrives! We will certainly recommend to family and friends!