Red Lobster Livonia

Picked up our food order and service was excellent! We enjoyed our food, will come back here again soon

Redemption. If I wrote this review immediately after visiting this location I would have given it one star, NOT because of the food, that was tasty and well prepared, and NOT because we had any problems with our wonderful server, Sharea, but because of the managers who didn't see fit to sit all of my party of 14 (in adjacent tables in roughly the same area) together after leaving a funeral that devastated this family who'd traveled near and far and converged on this nearly empty restaurant. Rather we were seated at distant locations, spread out, with no good reason. It bothered me so much I later sent a letter to the corporation complaining about our treatment. However, shortly afterwards I received a personal call from one of the managers I'd encountered that same day, Carol. She seemed genuinely apologetic after explaining their rationale and she listened to the reason my family patronized her restaurant that day. We had a wonderful conversation and all was resolved. She wanted to show her gratitude and even went as far as to send a sympathy card, along with gift certificates to the mother of the young deceased girl. My cousin was so touched to receive the card. Carol apologized for the misunderstanding and went above and beyond to show a little kindness to a grieving mother. If only all disagreements could end so peacefully? The restaurant was clean, the food was good and the servers are great. I am going to give this Red Lobster 5 stars for resolving a resolvable customer service issue. Thanks, from a future continuing customer and her family.

Haven't been to the Red Lobster in over 10 years. I had a great time. Drinks was on point. Although, I don't do the fruity drinks. I have a great shots of Tequila and lemon. Had the special that included a salad or soup, a starter that included cheese sticks and a entree that included fish and chips. Very good for $15.99. This special has more choice to choose from. So it's a good try. The servers were great and I tip them great like more than the meal.