Wendy's Matthews

Mostly went smooth. Went through drive thru to order frosties. Only issue was they ran out of chocolate and couldn't complete order and had to make 1 vanilla. That's not my issue though. 1 of them they didn't have but about 1/2 of the cup worth and handed me a half filled frosty. Not to be rude but I didn't pay for half. I asked them to add some vanilla to make it right (not a big deal for me to just mix it up, not as chocolate flavor but we can work with that), and he seemed annoyed. I get that I had a large frosty order (2 large 2 small) and they're a popular item, but don't get annoyed because I paid for and you only half filled so i asked for it to be fixed. I wasn't rude, didn't make a stink, just asked to have it topped off to how it would be if they had been able to make as usual. Simple request, I paid for an item, not half. Other than that, no issue. Keep in mind, I don't buy food from Wendy's just frosty every now and then, but I've not had any issue otherwise when we've stopped through. And I drive over 20min out of my way to this location because the mint hill location (closest to me) is horrible. So that should tell you that I appreciate them and their service. They had a line wrapped around the building, and places are short staffed (plus product shortages etc). So I take all that into consideration and I appreciate they're trying their best. Also, I understand it was a bit late (9:35) when I got there after going to mint hill (9) and being turned away because they claimed they didn't have any frosties. Aside from the little frosty issue (more about the attitude than anything, but principle of paying for and not getting is a bit annoying), everything was fine. From now on I'll just make the drive to matthews location because they're far better in how they treat their customers and their service is better (even with snags).