Cook Out Memphis

Let me start by saying, my son and I were traveling through Memphis and we realized it was getting late and even the late night spots would be closing (plus it was Thanksgiving eve). We hunted out for a place that was open after 1a, and found a Wendy's that added 14 min onto our trip. We get there 19 min before they closed and for 13 of those minutes, we did not move. No one asked to take our order on the speaker box and the line grew exponentially. All the while, I am looking next door at this Cook Out spot and their line had been making great progress. Bump it -- let's go! While sitting in Cook Out's line we peruse the menu. We become the next car to order so I roll down my window to hear the what the car in front ordered hoping to get a suggestion. The guy on the speaker (who I later learn is Steve) is giving thee most awesome service!! I turned to my son and said "no he is not giving 5 star service at 2 in the morning!" I order, and I get the same kind treatment! As we are at the window getting our food, he's taking new orders and gracefully telling a customer that he is unable to order that specific request given the proximity to closing but offered a suggestion he thought might be a good replacement. All while handing us our food and requests for condiments. I was uber impressed by him. The food was better than my expectations and we had a few lessons learned for our ordering preferences for the next time. Son does not like crinkle cut fries (I do though!) and he would have ordered double nuggets for his side opts. I would have gotten fries and corn dog. Burgers DO taste like those from a cook out. Great branding name!