They messed up my order but gave me my money back and remade the sandwich without me having to even say anything. I love great customer service which this place definitely has!
Place was jam packed but still got my order within 15 minutes ��
Excellent customer service and very clean facility. The seating is comfortable and the environment is very warm to enjoy spending your time. One of the important things in any type of facility whether it's food service or otherwise is a clean bathroom and I'm glad to say that the bathroom at this Panera bread location was in very suitable condition The water was hot had paper towels and the toilets were clean That's an important thing. I also want to mention that the staff is very friendly.
Jared Greenwald (jetsaredim)
+4
This Panera location is about above average compared to other locations in the area (Franklin, Millbury, etc.). They almost always get out orders correct which is more than I can say for those other locations. If you like the newer menu options, then you will have no problems with this location.
My real gripe with Panera is more with corporate changing the menus all the time. When Panera first expanded to Massachusetts the menu had a lot of great options. In the last couple years they have removed a lot of the better options like the Thai salad or black bean soup and added other things like flatbread and crispy chicken sandwiches. Just stick to what you do best, Panera.
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