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I just need to give a huge thumbs up to the Panera catering people. I order food for meetings and gatherings at work quite a bit and it can be kind of hit-or-miss with quality and service (and, believe me, higher price is NOT an indicator of good quality or service). I love Panera, but for some unknown reason, I have never thought to order catering from them before today. I ordered food for 24 people last week for an event today and I am SO pleased with Panera! They called on Monday to let me know that I had ordered a lot of bread (more than I needed), which was nice. Then they called yesterday to confirm everything (taking something off of my to-do list). I realized just before they delivered that I forgot to ask for serving utensils so I ran around to various lunch rooms and break rooms in the building and cobbled together some old spoons and such, but there was no need because they included everything I could possibly need - including extra serving bowls for the bread, apples, etc. Everything was packaged wonderfully (no crushed chips or bread, no spilled salad dressing or lemonade, no dry sandwiches, etc.). Even better - they were on time and everyone was very pleased with the food!!! Seriously, I can't believe I've never used them in the past, but I can guarantee I will use them again in the future! Thanks guys for a job well done!
I have yet to receive bad customer service at this location, really nice location.
bacon mac and cheese was pretty good. small with a drink was $10
I was first introduced to this location as I came in and stupidly asked if they would cut one of their pastry rings in-half. They said no but they were so nice and accommodating considering my measly $4 purchase. They were so friendly and the pastry was good is that we tried them for catering and they were great! The only note about catering that I would suggest is to definitely order ahead, as their catering team fills to capacity pretty quickly. Their pastries are some of the best though and Nicki (spelling)? from Catering (she might be corporate) provides great customer service. The one time we ordered and had a concern with an order, she offered to make it right, without us even having to ask. I really appreciated her efforts and felt like they valued our business, even though we are a relatively small company. 5 stars for service, providing solid on-time delivery and consistently good food! Thank you!
We had Panera Catering for a wedding brunch:
From the initial contact with the catering department to the delivery person I can't tell you how happy we were with the service and the brunch they delivered. All details were amazing , the coffee was hot the orange juice cold and the bagels and pastries were wonderful. We had about 100 and some people show up for the wedding brunch and they all were impressed with the details. I. Thank you!!!!
Nice downtown location and cool two-story interior. Met my expectations for food compared with other Panera locations. It can be tough to find the entrance to this Panera because of the current construction, but the restaurant is still open! I have also had some issues with dirty utensils before, but I was able to ask a staff member for a new one or just grab one for myself. Overall friendly staff and standard Panera food
It's kinda hidden, but still great. The food is on point, and the service is very fast, especially if you order from the kiosks. The staff that I've interacted with have always been friendly and professional.
Normal amount of seating, and they seem to make sure the place stays clean. The only "bad" thing I'd say is the lack of restrooms, or maybe I have yet to find them.
I worked here everyday on my laptop in the upstairs dining room. I love the staff and getting breakfast each morning was great. I hope the staff has been well this year and I’m looking forward to seeing them when I can!
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I recently had occasion to work with Panera Bread Catering in planning an all-staff meeting for our mid-sized organization. While we weren’t going to bring 150 staff together in person, we still wanted everyone to feel a part of something and that the event was special. I had the idea to hold a virtual, company-wide lunch and hoped there was a way to simultaneously cater meals to all our remote offices - over 30 across the state of Minnesota. I picked up the phone and called my contact at the Panera Catering office in my area (special shout out to Eric, the Catering Sales Manager I worked with – Eric is a magician!). Without missing a beat, they agreed to help us with our event (this meant coordinating with several of their stores). Our meals were delivered as planned (they have the capacity to do it!), the food was delicious, and the entire experience was incredibly easy. I cannot recommend Panera enough for your next catered event – whether it’s a straight-forward business lunch or a large event with many moving parts. You won’t be disappointed.
We have strawberry salad and avocado chick half-sandwich. Excellent. Fast serve. Real plates and silverware. Had a lemon drop cookie for dessert. Fresh fruit in salad. One of best we have had. Now on to the Orpheum to see "Hello Dolly."
Went into Panera today (8/30) to grab a late lunch. A woman was waiting for her food in front of me who appeared to be partially blind. One of the workers came around and filled up her water bottle for her and helped walk her out of the store to get her to her destination. Great act of kindness and nice to see. I didn't catch the name of the employee but kudos to her.
It started off as a less than ideal situation with them being out of several foods and taking a while for the order but to make up for it they gave us both a full sandwich instead of a half! Very considerate employees for sure.
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