My 11 month old baby is sick and I first went to Clara Maass Hospital where I had a bad experience due to misdiagnosing of doctor. I then came here to Beth Israel and I love it, our nurse Bernardo is the best he is so sweet and hard working. He is very caring and super professional. He started IV for my baby and he did not cry, not even one tear, did not even react, he has great hands. Will recommend 100% this place and will continue to come here. Will also forever talk about the great experience with Bernardo, he is the BEST. thank you!!

The 4 stars are solely due to the one RN who I believe did her job better than anyone else I came across in the hospital, RN SHARI WALDRON. The care taken to actually listen and empathy was the key, in understanding I am a father who was very worried about my daughter who went in for a procedure and I didn't get any feedback for close to three hours ( which seemed like 8) as to, did the procedure go well or was she out of recovery. If I was not standing by the entrance of the operating room when a nurse wheeled her out, instead of being in an empty waiting room, I would have never known the procedure was complete. Once my Daughter was placed in the holding areas for observation. RN SHARI WALDRON heard my concerns on not being sent any updates on my daughters outcome and did her very best to get me some information on my concerns. A hospital more than a business should be filled to the brim with empathetic workers, our loved ones are in pain or other and we depend solely on the staff to do what RN SHARI WALDRON did exceptionally well. I hope her management commends her on a job well done, management usually gets so caught up in the numbers they forget the workers who are keeping them in business by going the extra mile, or just focusing on the negative reviews, GREAT JOB SHARI WALDRON on giving an exceptional customer experience and putting this father's concerns to rest.