First time ever. It was raining so I gave the delivery guy a decent tip. The man on the phone was extremely nice and my delivery was REALLY FREAKY FAST!! For a cold sub, it was amazing and the vegetables were fresh and the sauce was well balanced compared to the whole sub. Def coming back for more
I called and placed my order ahead of time because we had a bigger order. The gentleman on the phone double checked my order to make sure we had everything, and that it was all correct. Going through the drive-thru was also quick and easy, and the food was delicious and made perfectly, too!
Their meat is top quality and love the unwiches and their big pickles. And I used them for catering for my son's birthday party and they did a really nice job! They even delivered it to the YMCA where I had his party at the indoor pool.
Had my first Jimmy Johns sandwich yesterday 10/25.I ordered the big Italian sandwich and it was so large that I had part of it for lunch, part for dinner, and the last part for breakfast this morning 10/26.Best Italian sandwich Ive ever had...Thanks...Terry from Boston😊
The absolute worst customer experience. I called to pick up an order and the rep literally said, "I have to get off the phone, I am busy."
I am horrified. Then when I got to the window, she handed me a HUGE box that I had to get out of the car to get because it wouldn't fit through my window. Which was why I was calling. I thought it would have been difficult to pick up the order via the drive-through. It would have been sooo much easier if they could have stopped for one second and met me at the door or put the box outside for me to scoop up.
Follow up: I initially gave 1 star per the above. But Jimmy Johns follow up on this matter has been very impressive. How a brand handles negative feedback says a lot them. I really appreciate being heard and having action behind it.
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