Pizza Hut Newport Beach

Pizza Hut in Newport Beach was great. Friendly and professional employees and an excellent pizza!! Pineapples do belong on pizza!

This is an update to a former review of mine (see: Barranca Pkwy Pizza Hut location), where I had a far worse experience than I had at this store. Their customer relations contacted me and offered to pass along information to the higher ups in order to see change in the operations of these stores. Complaints I had: the Jamboree store wouldn't honor website deals, even when they should have (according to the customer relations woman). The managers of both Barranca and Jamboree stores acted like I was inconveniencing them. The Barranca location wouldn't answer their phones during business hours (ringing for 10+ minutes straight) because, as it turns out when I had to go in person to make an order, they were blaring music. My final complaint was that the website and app no longer allow you to choose "no flavoring on crust". As a result of my complaints, the corporate person I spoke to offered to have the Orange County PH Manager speak to the store managers and get these issues resolved, as well as offered to pass along my complaint to the department that handles the website/app development in order to fix the crust options. Finally, I was given a $15 credit to my account to give them another shot. I gave the Jamboree location another shot. Placed an order online, received my order without issue, and it was good. The delivery guy was a bit late, so the store actually gave me a coupon for a free large pizza to use later (if this was because I was given a credit and the order was late, or a new thing they do whenever they are late now, I don't know). I wanted to wait to write up this review until I used the coupon to see how that went (placed a carryout order which my hubby picked up). Everything was properly ordered, cooked, and fine. So, I am updating this review to 4 stars (the only reason I am not doing 5 stars is that they are still quite pricey, plus their delivery/service fees are pretty high). If you ordered from them in the past and had poor service, it might be worth it to try them again.