Opinions are assholes... everybody has one. I've eaten here many times and the service has always been great. And even if it wasn't the burgers would make up for it. They are the best I've ever had. I've watched the owner engage customers and ask about their experience on numerous occasions. My advice is to try it for yourself and make your own opinion
We go to the Vancouver store. Absolutely great staff. Terrific burgers and shakes. Love the fries. They need better signs and store decorations but that does not take away from the food. Awesome. I'm a converted In-And-Out Burger lover now!!
I'm glad they had a change in management since last time I came here. Service was not amazing, but way better than before. Both my father and myself loved the burgers we got. Interesting specialty burgers with quality ingredients. The cheese fries were decent. Tons of food for a decent price. Worth giving it a shot.
We used a groupon and got 2 burgers and 2 drinks. This visit was 6 months ago on a Saturday night. We were pretty weary pulling up; looked dead, we were the only car parked. The place had been open only a few months and we could tell by the looks of the atmosphere. The employees were still in training obviously because they didn't have the menu memorized. The manager was talking with us our whole meal and it was annoying. All this said, our food was Amazing!!! Super moist and juicy! Great fries they weren't mushy. We bought another groupon and we will be back for sure. I hope the employees have been thoroughly trained and excited about their jobs.
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If I was reviewing this place a year or two ago I would tell you it's 5 stars. This place has changed over time. I was there when they first opened so I'm a long time customer. I went through all the stages from when they used different fries and buns to the various menus and pricing. Also from when they were super slow to now being kind of slow.
The food was always golden and near perfect. It seemed things were improving and then they added a drive thru which only added to the slowness and now the real sucker punch is cash only.
I can forgive many things but cash only in 2016 is something out of the stone age. It's so inconvenient for most people that it kills business or at the very least drives customers away. Some businesses live doing that like the pancake house, but they also have overwhelming demand and a much older age of average customers so they can turn people away and still do amazingly well. Frack on the other hand does not have either. It's never full house busy so I have no idea why they are going cash only and pissing off people like me. Maybe a last ditch attempt to stay alive by saving a miniscule amount of money.
My feelings on cash only aside, the food really is amazing once you get it. They make their own fries, source local beef and buns, and the produce is fresh. I still say please come here, the owner is around sometimes and he's really nice and so are the staff. You'll be happy if you wade through the annoyance.
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