The Butcher's Market Raleigh

Very clean and well laid out establishment. The meats are great grade and beautifully displayed. i ordered two-center Cut Pork Chops bone in and received boneless. They were very pretty, but not what I ordered, didn't notice until I arrived home. Extremely disappointed and called the market to share my disappointment. The General Manager (JED) was very kind and concerned about me being disappointed about my encounter and offered a few options to rectify the situation. I decided to take the 15-minute drive back to The Butcher's Market to return them and retrieve what I originally ordered. Wow! What an experience - Giving credit to the highest level of Customer Service exchanged by any food establishment in years. The General Manager immediately came over to greet me by name. Accepted full responsibility for the miscommunication and carefully listened and communicated to the butcher exactly what I wanted. Because of his skills, I doubled my order instead of 2 pork chops, I ordered 4 pork chops. OMG, they were so beautiful. He displayed a sincere love for customer satisfaction. I decided at the moment that this would be my butcher because I recently relocated to this state and I am so glad I found this market. To that end, he explained when an order is placed, and how the staff was supposed to respond, then he gave me a $25 gift certificate and take the Pork Chops at no cost. The Pork Chops were absolutely delicious! Thank you so much to the General Manager.