I gave a 4 bc it's usually a good experience. Tonight I go in for smokes. There's a long line. 2 cashiers but only 1 is ringing people up. But the customers are her friends & they talk, talk, talk. Finally i get up there. I have mobile coupon for smokes. It took my phone a minute for it to pop up. Cashier acts like I'm wasting her time. She rolled her eyes. She scans & then i tell her I want to put my phone # in for possible discount. She said nothing. I started doing it on credit machine & then I remembered the 1st time I did it ...it was on the customer ring up screen BEHIND the credit machine. I said " oh it's this screen I put it in right?" ..i got no answer. I waited for her to tell me total. Not a peep. I ask for receipt at end & she huffs & gives it to me. 1st I'm disabled- very hard to walk even with crutches. 2nd- I'm short- I can't barely see over the credit machine- so how do I know exactly what to do? I'm not a 7-11 regular customer & they shouldn't EXPECT customers to know how they do things. They should tell customer the final total. If they pay cash they should repeat the amount of $ customer gives to pay. They should tell customer amount of change-if any-& Count it back. The cashier was in a great mood with the couple she was ringing up & talking to- but she puts a frown on when me & my phone wasn't fast enough for her. She should be more professional.

I like they serve me well And I find everything in one place 😊