Nikki was very helpful with the challenges the Hot Box website was giving me and patiently waited on the phone with me to try different options for the website until I could get my order placed for delivery. She even tried some things from her end and could not get the website to function properly. Much appreciated Nikki!!
It's pretty casual with the employees and the interior is just the counter and the kitchen. The cookies, though, are delectable. Fantastic flavors and you can actually taste the flavors. They're the perfect sweetness.
We stopped in for an ice cream 🥪 sandwich. He got one cookie n cream w cookies n cream ice cream and one oatmeal raisin. I got one oatmeal raisin vanilla ice cream and one snicker doodles. We shared an ice cold coke. All good quality items that tasted great. The snickerdoodle cookie was a little on the hard side but after it sat on the bottom of my ice cream it was a bit easier to chew. There was a new man working the register who needed a little help but he was thorough.
We used hotbox to cater our wedding and they were awesome! Sometimes it can be intimidating booking a company with multiple locations, but the communication with hotbox was outstanding and they were great! The guests loved the cookies and Jake was really cool to work with.
Excellent customer service. Nikki was very friendly, patient and helpful in placing my order. She went above and beyond to make my first time an awesome experience! The cookies were so Delicious!😋🤤😋 I will definitely be back!
To the young lady who knew I was having a rough night & made it infinitely better, thank you so much. Awesome customer service & very kind. Young woman with reddish/brown hair Wednesday night, didn’t catch her name!
This was my first time at this location. I usually go to the Central West End location. The S. Grand location is smaller than the CWE location, but that is fine. It was clean and quick. I ordered my go-to cookies, the cookies n' creme and red velvet. They were warm and soft. No complaints at all! If I am in the area, I will go back, but I will typically go to the CWE location for convenience!
Awesome cookies and the people that work here are genuinely kind and welcoming. Given my weight gain, I could only eat two cookies but I wish I could have bought more. Will be back tomorrow. The cookies and cream and peanut butter cup m&m were fire.
Warm cookies delivered to you, what more can you ask for. They are easy to send as a gift as well, you can add a card with a note.
Ashae was such a wonderful experience! They were knowledgeable in the product, helped me quickly, and all with a smile! I cannot express how much they elevated the experience of shopping here! ♡
Prenota un tavolo
Ordina online
Trova il miglior ristorante di Saint Louis
Si è verificato un errore! Riprova tra qualche minuto