Orchid Bistro Salem

I have removed my original 1 star review and replaced it with the following: I have been going to Thai Orchid for years and have found it so I be consistent and always good. A few days ago I was at an emergency vet clinic in the parking lot waiting for hours. I was very hungry and I was unable to leave so I ordered delivery. When I got the food I had nothing to eat it with (despite requesting utensils)and my hands were not clean enough to eat with. I gave Thai Orchid a call right away and I was told a manager would call me back. I did not hear back that night and I did not get to eat my $35 delivery meal for one. It was a very bad day that didn’t end until 12:30am. Skipping to today: The owner Tana called me after getting my number from Uber as my info did not make it to him otherwise. He had excellent customer service skills that I did not expect (especially after reading so many reviews on here). I do a lot of customer call backs myself as a supervisor and I have to admit I am a tough customer. I am critical when I do not feel heard and I expect there to be some attempt at making a situation ’right’. I am however not unrealistic in what can be offered to a customer when making things right. Tana impressed me with his professionalism, interest in learning from this situation, and asked me what he can do to make this right. He offered a refund and another meal in hopes of not losing my business. I came into our conversation assuming there was nothing he would be willing to do for me, but I was wrong. I am sure I will be back to Thai Orchid in the future, but I will not be needing to take advantage of the free meal he had offered on top of the refund. Times are tough and staffing is a struggle. I am thankful he offered though!

Very good service and Delicious coconut curry soup. I couldn't quite taste the lemon grass and ask for lemon wedges on the side which hit the spot perfect. My son had the evil jungle platter and was pretty happy. Thank you for the friendly service. :-)