Very nice restaurant and a nice portion compared to other Indian restaurants in the area. The guy Tony that works there is the man with his service and hospitality versus the other two guys that usually are there. Foods a little oily but just ask for less oil and they will accommodate!
I’ve been picking up food from here as a regular for about 6 years now- the Saag Paneer or Paneer Makhani never disappoint! For the best level of service, make sure you go to Tony. He’s a sweetheart. Recently their staff has changed, and now there’s a bigger looking man who handles carry out orders, who is by the way, VERY RUDE. He literally yelled at me. He has no respect for customers or his coworkers and I can tell he doesn’t like anyone talking nice about Tony. Since this bigger guy has started handling the to-go orders, Gaylord’s level of service has declined but just because of one employee, I will not review this restaurant bad. I genuinely enjoy the food here. Quantity is enough for a family of 4-5 and they always give you rice and salad with an entree. All I hope is that they have a change in staff handling carry-out orders.
I’m not sure why the reviews were so mixed because we ordered our dinner through Grubhub and it was fantastic! Delicious food, every item ordered was flavorful and fresh looking and fresh tasting. Maybe they have a rotating kitchen staff and the quality changes for that reason? We highly recommend this food! And we’re in Arlington Heights so I’m delighted they’ll deliver from Schaumburg. When we order next time, I’ll post an update if things change and take photos.
My Family and I visited Gaylord Fine Indian Cuisine for the first time April 10, 2022 during our Chicago Vacation from Minnesota. Yes, We Come Through The Door and was greeted with an Respectful Approach and a Big Smile by Mr. Shohail (Manager) and He kept checking on Us, to make sure everything was alright. The Environment was Clean and The Food tasted Fresh and Delicious. Most Definitely, when We come back to Chicago or coming through Illinois, Gaylord Fine Indian Cuisine is the place on our list to Eat. My Family and I are Truly Satisfied and Grateful.
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