This Papa John's has been great ! The food is always hot and DELICIOUS and the drivers have been fantastic! Super fast and kind. Thank you
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Yesterday, I had a not so great experience with papa Johns… condensed version, my sick mom and son were sent the wrong pizza… I was on the phone trying to reach the restaurant for over 5 hours. I’m out of state so my frustration and helplessness was a bad combination. Especially when you can't reach someone. I followed up with the restaurant today. The general manager, Hilary, was empathetic, understanding, apologetic and helpful. I couldn’t help but ask If there was something wrong in the store. I loved that she didn’t give me the pseudo response. She stated they were understaffed and when they get that busy they don’t answer the phones. Not because they don’t want to… and being that I’ve worked in restaurants, at a hospital etc…. No further explanation was needed. She went on the remake the pizza… and asked what else she could do to make it right. My focus was always to feed a 13 yo, and keep my mom out of the kitchen so she could rest and get well.... and with her help - mission accomplished. So I’m not deleting my papa johns app anytime soon Lolol. Thank you again Hilary!!! This meant more than I able to express right now.
My fiance and I ordered a custom super Hawaiian pizza and some cheese sticks Fri night, we spoke with the manager to order over the phone. We have been testing out different pizza chains for a while now for this pizza and today we found our favorite by far! There was a small miscommunication with our order and their customer service was awesome. My fiance even called the manager and gave them a compliment over the phone cuz we were so happy with the pizza. Great job to everyone!
They are fast on delivery. Always come before their estimated time.🤪 Good when you are hungry.
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