B&J's have the absolute nicest employees. I don't know where they come from, but literally, they all have the best customer service I have ever seen. And they all work so hard. I'm always impressed. This is the only ice cream parlor I will ever spend money at, not only because the ice cream is the best, but they won me over with how they handle customers.
Always Excellent but this time it was Superb. It was really busy but the Staff was awesome and we were taken care and truly Satisfied. Thanks
The staff here was very friendly and patient! My wife and I got Cherry Garcia, Chewy Chocolate Cookie and the Half Baked in a large waffle cone. It was a perfect size for 2 and the ice-cream was a good consistency and didn't melt too fast. I would recommend this place for anyone looking to get some qaulity ice-cream and just walk around the mall. They have a huge variety of flavors and different options to choose from. I have not tried the smoothies but they do have them and they look very good.
Love Ben and Jerry’s Ice Cream! Their Coconut Seven Layer is PURE Heaven.
Fantastic ice cream, fantastic people, fantastic social and sustainable sourcing.
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*Edit*
I am changing my overall review of the location because even though the issue with the cake was valid, it was addressed so quickly and professionally by the owner. I can tell that you take pride in your work and ownership in what happens in your store. Thank you for taking this as a training opportunity, that gives me faith that either this was a one off situation, or that a procedure will be put in place to keep it from happening again. Thank you!
A couple of weeks ago I picked up an ice cream cake for a coworker's birthday. I had a dinner tonight and was in charge of bringing dessert so I went back for another cake. I could help but notice the same exact cakes from weeks prior were still in the case being sold. I asked the two girls working what the shelf life of these were or if they were rotated out at all.. their answer was no, they stay in the case until sold which could be a very long time. I'm not a dramatic person, but this cake was disgusting. I took a picture of the collection of dust on the top layer of frosting. We tried to scrape off the frosting and get to the ice cream inside of the cake but that was crumbled and dried out too. I would love to share the photos I took so that someone can see the impact that leaving cakes in the case forever has. Please let me know if you are interested in seeing for yourself. The girls on shift are always great and personable, and the fresh products you offer are great, but please consider updating your process to keep the cakes fresh, safe and CLEAN.
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