This is a store you can count on. Good service, on time and accurate delivery orders. For years I ordered from this location happily. I recently moved and have been having terrible issues with the other location. Its worth going out of my way to do business here.
I ordered from this Pap Johns on a rainy Friday. The pizza arrived about 2+ hours later. The following Monday, to my surprise, I received a call from the manager who too the initiative to apologize for the delay and sent me a coupon for a free pizza. Things happen and pizza gets delayed, but the manager took responsibility to keep a customer and I appreciate that.
I have reviewed this Papa John's in the past and gave it a strong review but I am taking it all back. There is nothing against the food. It is excellent. My issue is with the service. This is the third time in a row I have had a miserable experience with getting my food on time. Twice I have done pick up and once I did delivery through doordash. Every single one of these last three times the wait has been overwhelming. The store is chronically understaffed and they are unable to get your food to you in a reasonable time. On the pizza tracker, all three times my food was declared ready and all three times it was not. This is not the problem of the people at the store because there were only two folks there and one was being trained. This is a problem for the management of the store who do not properly staff it. Again, the food was fine but I am unwilling to return due to the lack of service.
6228 H Rolling Rd. - Springfield
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