Firehouse Subs

Be kind to the young employees if they are busy! It’s just a sandwich no need to be rude to workers! My order was correct and delicious!!!

We visited about a week ago and they completely messed up our order, not 1 or 2 sandwiches but ALL 3!. I stopped back by to let them know, simply as curtesy, I asked for nothing in return. Before I could bid the gentleman a good day, he apologized for the service, offered no excuses, just an honest apology. Then he offered me two coupons for later discount and followed up with offering to cover my next meal. So, today I came in to order lunch and true to his word our lunch was on the house! Excellent customer service, friendly people and a staff who truly cares for their customers! I highly recommend this location. Update This section of the review is for those who are going to order from this location via a delivery service. We ordered this evening off the website via Bite Squad, it was out first and last experience with Bite Squad. Below is my response to bite squad and wanted to warn other, use GRUB HUB!!!! I will never use Bite Squad again, nor will I recommend this service! We placed our order around 545PM and the website stated it would be about 33 min for our order. I received a text from bite squad at 547 stating my order was delayed but is "NOW COOKING" and it would be approximately 57 min. Then I received another text at 652pm stating the driver just left with my order and it would be 31 min. However, I live 10 min from the store and the second text was nearly 10 min after the "expected delivery time" as indicated by the first text. I called Firehouse subs and confirmed they did not receive the order from Bite Squad until 622 PM!!! That is 25 min AFTER your service told me the order was "COOKING"! They also confirmed that the order was ready for delivery at 637pm, yet it was not picked up for delivery 652pm. All with no updates, instead bold face lies! Another problem that I experienced during my website transaction with Bite Squad. While I was ordering my meal, I was unaware of the sandwich sizes, your site does not make any mention to the length of small, medium or large sandwiches. Unlike grub hub, they actually have the 3-4 inches for small indicated. So, I order us all small sandwiches with the impression that a small would be a 6 inch sub. It was not until I cross referenced my order with grub hub that I found out my order was not going to be enough food. Also, I discovered that Bite Squad charges substantially more for a much subpar service!! Overall, Grub Hubs website, fees and service was far superior to Bite Squad! I will never use your service again or recommend it to friends. One of our sandwiches was incorrect, I understand your service does not make them and only delivers but it just adds to the overall horrible experience. All around the worst delivery service I have ever experienced.