I have been going here for years and it never disappoints! I love the semi recent redesign! The employees were very kind and welcoming. And when there weren't any lids they quickly replenished them and apologized! Overall it was very welcoming!
EvilSkull093 (EvilSkull093)
+4
First time trying their food it taste great but the reason why I gave them 4 stars was because I ordered one chicken quesadilla and they made two so I had to pay for two.
My first time there. I met a wonderful employee of Moe's Southwest Grill, Camillus, (Tavares.) He convinced me to come back in a hr. Once they opened, I was greeted with the loud and happy... "Welcome to MOE'S! 🎶 "
Staff was welcoming, inviting and was truly my pleasure to meet!! 😊
The food was DELICIOUS 😋 😍.... STOP 🛑
SERIOUS.... DELICIOUS!! Down to the last bite!
I will definitely... definitely.... definitely be back.
Sincerely,
Your Moe's Southwest Grill, newest fan!!
🥰
While the food has been consistently good, the service has suffered a bit from the constant turnover of employees. I do still enjoy my experience. I only wish they could retain quality employees to have consistent service as well.
Everytime I come here the food is great but the service is so slow because they are always understaffed. 2 Employees on the line is not enough, especially at rush hour. Hire enough employees to actually run your business properly. So tired of seeing business understaff and overwork their employees. Customer facing employees here are great! Management needs work.
We were treated well and the line moved quickly for being at a busy time. The loud greeting when people come in is part of their service, but was a little distracting when trying to have a conversation. Also, there was a bit of confusion about what went onto our bill (multiple orders in one), and about what kind of drink was ordered. But, it was taken care of promptly, and the food was good!
Love love love this place. I recommend the steak homewrecker burrito!!! Customer service is great and so is the food nice and clean place!!! 5 stars indeed
Good food. Missing the salsa bar because of the COVID situation. Hope it comes back soon. Staff at Marshall's plaza are nice and friendly.
I came into this Moe’s on Monday at 7:57 because I was craving it (after my workout class of course) I felt horrible for going in 3 minutes before closing time but Alveda and staff were so upbeat and kind! They were out of a lot of things from supply chain shortages but that’s the world we live in right now. My stack was taking a few minutes to cook on the grill and she gave me a free drink for waiting. Super friendly people and made my night! Thank you queens!!!!
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Fairly good after spicing it up once I got home. Salsa was completely bland and underwhelming. Coming from Colorado where Mexican food is thriving, this is slightly expected. The beans didn't have much flavor either. The staff was nice enough and the manager did a good job with me as it was my first time. The crunch wrap item was grilled well and kind of saved it overall. I really enjoyed their chips which tasted fresh and made in house, but the salsa could really have used some more garlic and lime at the very least - this may just be a restaurant safety net? It could have been worse. On Mondays you get a free drink with a burrito purchase, which was nice. The booth we sat at was clean as were the bathrooms. The music selection seemed personal to one person and not aimed at entertaining a larger audience, which I feel if changed thoughtfully would enhance the atmosphere and the dynamic between the staff, who didn't seem so happy to be there. Anyway, strange background aside, we were pretty happy with the results. Try a little of their Chipotle sauce next time, it was delicious!
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