I ordered a mobile online order. I pick it up as I always do. Then, I politely ask for a straw. I was told this time when I asked for a straw at roughly 1:30pm by a young lady, that they were NOT offering straws , only clients that obtain frozen drinks. I ask politely "How I am going to drink this?" I posited a question in which an associate that is properly trained, would have said 1) you can pay for a straw or 2) here is a straw as we only limit them to customers who request them. The associate didn't present an option, the associate retorted with the same statement. I replied "This is ridiculous policy" In which instead of managing expectations and offering another option " The associate repeated what I said "oh you think that is ridiculous, do you want to speak to my manager." Manager walks over. Manager hands me the straw. Who started rationing the straws? Why are you rationing straws? Why would you not provide straws to clients with iced drinks? This is awesome place (hence the stars) but in terms of continuous improvement (kaizen) might I suggest you train the afternoon associate that I spoke with? I don't think its wise to ration straws (I get it inflations sucks) but better customer relations are much better.