Had my first sandwich from Jimmy John's today! It literally took them 9 minutes after ordering to get here! WOOW! And the sandwich was AWSOME
Long story short- we ordered a party tray from someone else and the store was closed the day we were supposed to pick it up (the day of the party). We called this location and they went above and beyond to get our order together for us. They were kind and fast. We really appreciated it!
I deleted my last review because, after that things changed the customer service is great and the employees are very understanding and considerate. I ordered from here a lot because of the fast delivery, thank you for having great service
We order JJ a lot.
My suggestions:
1) Ensure your employees know to do "repeat order". I stopped ordering Jimmy John's for 3 months when an employee stated "he didn't know how to repeat order" and that "he wouldn't ask someone how to do it". 👌
2) If you advertise fast service, please tell customers who call to place an order if a delay is expected. If there is a delay I will call somewhere else or actually put pants on to pick up my own food. I have a window of available time and if it's outside that window, plans need to be made.
Amazing staff, quality management and customer service. Always fresh bread and quick staff. If you have an issue with their restricted driving area, you need to complain to corporate. They are the ones who set every stores delivery area. Not the store! Don't attack; sometimes things don't go our way, its unfortunate you had a bad experience, but lets remember too, they are human.
Whenever the local Jimmy John's on Sashabaw doesn't have enough "today" bread to spare to sell us, but does have enough "yesterday" bread (ironically) to sell us.... This Jimmy John's always comes to the rescue & has enough to sell us. The employees are friendly, helpful & everything always tastes great.
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