Tropical Smoothie Cafe

Got acai berry boost and Island Green. Smoothie were great. You get alot for the price definitely will be back.

The store is clean, while it is being affected by the pandemic, which means there are tables pushed to the sides with chairs inverted on them, constantly giving the impression that you have arrived at closing time. The main draw is of course smoothies and there's a good selection, with the ability to add ingredients so that they are tailored to your needs This is most easily done on their app, but can also be done on their webpage. Calories are clearly listed, but in my experience it's wise to be conscious that while a smoothie is a better alternative to say, a milkshake, it's something you should carefully integrate into your diet. Ordering ahead on the website or app is great with one caveat that I have encountered. Take care to ensure that you are ordering from the correct location. I was unaware that I was near a store on the Prince William parkway out near the government center when I opened the app, I drove into Dale City and ordered my smoothie once I was closer to the store there. As I was nearing the area traffic picked up, so I clicked on the directions option, to see if I could go around the heavy traffic. That's the when I realized that I had ordered from the wrong cafe. I immediately pulled over and attempted to cancel the order, and the app instructed me to call the store. I called the store several times and got a recorded message telling me to come to the store or order online. I then went to the store I meant order from and while the employees were sympathetic, they were unable to help in any way. So, this location is about what you would expect. It's a consistent experience.

Was waiting in line for a few minutiae nobody acknowledged me a boy with bleach blonde hair was just talking with a boy in the back as they both look at me not saying anything continue to talk and not say anything to me. Another customer came in behind me also waiting and still nobody came up to us. Finally when someone came up I got my drink from my online order, went to my car to try it and there was so much ice I couldn’t even use the straw. Was going to go back inside to ask to remake but they locked the doors at 7:50. I understand they close at 8 but locking the doors that early and giving bad customer service. The very next day the manager Josh reached out to me with this concern and apologize to me, also mentioned he was going to give a refund to my account and also offered me to come back for a free smoothie. He was very polite and apologetic and told me he was going to be talking to the staff members to make sure this does not happen in the future. I went back to get my remake of my smoothie it was made perfectly and I appreciate them reaching out so soon to me.

This is the first Tropical Smoothie Cafe I have been to. The experience was very positive and I will be returning since it is close to my office. I ordered a Sunny Day smoothie and the Coconut Curry Chicken Wrap while I was there. The smoothie was great and was well balanced both in taste and in thickness. The wrap took a little longer to make than I had thought. The results told me why though. Everything was fresh tasting! Well worth the money in my opinion.

I like this location. They seem to get my order correct and flavorful every time. Also, on days with Josh on the register it’s inviting and a joy placing an order. He also, says your name when he thanks you for your order.